Refund policy

We have a no-return and no-refund policy, which means after receiving your item you will not be eligible for a refund or return. 

The process from beginning to end of creating an artwork takes a lot of time and planning, communication is vital to ensure both client and artist are on the same page.

All drawing progress is documented via frequent photo updates, in addition to a final preview for client's assessment before packaging and shipping. No artwork will be shipped without first recieving approval from the client.

Deposits

Deposits are non-refundable and non-negotiable. If at any point during the drawing process after a deposit has been taken and you decide not to go ahead, this will not be refunded.

Returns
To be eligible for a return, your item must be in the same condition that you received it, you’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any issues, contact artbycassady@gmail.com. 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.